The agent's always-on dashboard (drag it — it snaps to an edge). Every tap drops a timestamped tag on Agent #17's sheet → the left feed is what your editors see. End a call to get the review modal.
Agent screen (recording)
Recording Tags
Agent #17 · Jordan M. · Day 1
No tags yet — use the dashboard →
⠿ drag · snaps to edge
The Ultimate Agent
Not on a call
How'd the call go?
Agent #17 · Call ended 0:00
Outcome
🙂
Positive
😐
Neutral
🙁
Bad
Type of call
😂
Funny
😡
Angry
🥹
Emotional
🤷
Other
Why? (optional — one line)
Snap to edges: dashboard docks to whichever side it's dragged near — out of the agent's way, always one tap. Every tag carries: timestamp · agent # · event · emoji · note → one sheet per agent, per day. Feeds editors, live mentor/control, and the leaderboard. Cody's pick (Best / Worst): lives on the control side, not here — you tag standout agents from the control room.